CWOP — California Workplace Outreach ProjectCWOP — 加州職場外展計畫

California pays community nonprofits to be trusted messengers who teach immigrant and low-wage workers their rights at work — and help them act when something is wrong. A Chinese-serving center like CSC is exactly the bridge this program is built around. 加州出資讓社區非營利組織擔任可信賴的傳訊者，向移民與低薪勞工宣導他們在職場上的權利，並在出現問題時協助他們採取行動。像華埠服務中心這樣服務華人的機構，正是這項計畫所倚重的橋樑。

• Level層級 State (CA DIR / LWDA)州（加州工業關係部 / 勞動力發展署）
• Cycle週期 5.0 / 6.0 (Jul 2025–Jun 2027)5.0 / 6.0（2025 年 7 月–2027 年 6 月）
• Reporting回報 Monthly in CORD每月於 CORD 平台

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1. What it is1. 這是什麼

In plain language. CWOP pays community nonprofits to be "trusted messengers." The state hires organizations that immigrant and low-wage workers already trust, and those organizations go into the community to tell workers about their rights and workplace-safety protections — then help them act when something is wrong (wage theft, unsafe conditions, no paid sick leave, retaliation, on-the-job injuries). The state funds this because it cannot reach these workers directly: language barriers, distrust of government, and fear of employer or immigration retaliation get in the way. 用淺白的話說。CWOP 出資讓社區非營利組織擔任「可信賴的傳訊者」。州政府聘請那些移民與低薪勞工早已信任的組織，由這些組織深入社區，向勞工宣導他們的權利與職場安全保障，並在出現問題時（欠薪、不安全的工作環境、沒有帶薪病假、報復、工傷）協助他們採取行動。州政府之所以資助這項工作，是因為它無法直接接觸到這些勞工：語言障礙、對政府的不信任，以及對雇主或移民執法報復的恐懼，都是阻礙。

Is it real and active? Yes. It is in an active two-year cycle (5.0 ≈ Jul 2025–Jun 2026; 6.0 ≈ Jul 2026–Jun 2027), awarded in summer 2025 and running now. A supplemental round for Program Year 2026-27 is open as of this writing. 它是真實且運作中的嗎？是的。它正處於一個為期兩年的活躍週期（5.0 約為 2025 年 7 月–2026 年 6 月；6.0 約為 2026 年 7 月–2027 年 6 月），於 2025 年夏季核發，目前正在執行。撰寫本文時，2026-27 計畫年度的補充申請輪次正開放中。

State or federal? STATE. It is run by the California Department of Industrial Relations (DIR) in partnership with the Labor & Workforce Development Agency (LWDA). DIR is the same state department that houses the enforcement offices workers get referred to: the Labor Commissioner's Office (DLSE) for wage theft, Cal/OSHA (DOSH) for safety, and the Division of Workers' Compensation (DWC) for injuries. Current funding comes from state budget bills SB 101 / AB 102. 是州政府還是聯邦政府？州政府。它由加州工業關係部（DIR）與勞動與勞動力發展署（LWDA）合作執行。DIR 正是負責管理那些勞工被轉介前往的執法部門的州級單位：負責欠薪的勞工事務專員辦公室（DLSE）、負責安全的加州職業安全衛生署（Cal/OSHA, DOSH），以及負責工傷的勞工賠償處（DWC）。目前的經費來自州預算法案 SB 101 / AB 102。

Where it came from. CWOP started in 2020 as the COVID-19 Workplace Outreach Project, launched by LWDA to reach pandemic-affected workers about safety and paid sick leave. It partnered with about 62 community groups and, between Feb 2021 and May 2022, had two-way conversations with roughly 1.9 million workers (about 300% of the state's goal). It was then renamed and broadened from COVID to all workplace issues — heat illness, wage theft, retaliation, paid sick leave, workers' comp — and is now described as the largest worker-rights public-education effort in California's history. 它的由來。CWOP 於 2020 年以新冠肺炎職場外展計畫之名展開，由 LWDA 推出，目的是向受疫情影響的勞工宣導安全與帶薪病假。它與約 62 個社區團體合作，並在 2021 年 2 月至 2022 年 5 月間，與約 190 萬名勞工進行了雙向對話（約為州政府目標的 300%）。後來它更名並從新冠議題擴展到所有職場議題——熱病、欠薪、報復、帶薪病假、勞工賠償——如今被視為加州史上規模最大的勞工權利公眾教育行動。

How the money flows to CSC經費如何流向華埠服務中心

There are two patterns, and CSC could be under either: 有兩種模式，華埠服務中心可能屬於其中任一種：

• In the current cycle, DIR released about $28M to 89 organizations; individual grants run roughly $130K–$900K depending on role, paid quarterly and contingent on satisfactory monthly reporting. 在當前週期中，DIR 撥出約 2,800 萬美元給 89 個組織；視角色不同，個別補助金額約為 13 萬至 90 萬美元，按季撥款，並以令人滿意的每月回報為條件。
• In some cycles the state funds Regional Leads that subgrant to and coordinate smaller "Activator" CBOs in their region. CSC sits in the LA & Orange County region, which received about $6M to 21 groups this cycle. 在某些週期中，州政府資助區域主導機構，由其向區內較小的「外展執行者」社區組織轉發補助並進行協調。華埠服務中心位於洛杉磯與橙縣區，本週期該區獲得約 600 萬美元、分配給 21 個團體。

2. Organization / grantee view2. 機構 / 受款者的角度

This is CSC as the recipient — the roles, the numbers it must hit, what it can and cannot bill for, and how it reports. 這是以華埠服務中心作為受款者的角度——它的角色、必須達成的數字、哪些可以核銷、哪些不行，以及如何回報。

The grantee roles受款者的角色

Performance metrics — exactly what gets counted績效指標——究竟計算什麼

These are the literal deliverable lines a grantee reports against. As an outreach specialist, these are the numbers your daily work produces. 這些是受款者實際回報的成果項目。身為外展專員，這些正是你每天的工作所產出的數字。

Activator lines:外展執行者項目：

• Workers engaged by door-to-door canvassing透過逐戶拜訪接觸的勞工
• Workers engaged by phone banking透過電話聯繫接觸的勞工
• Workers engaged at events / high-traffic areas在活動 / 人潮密集處接觸的勞工
• Workers engaged through meetings透過會議接觸的勞工
• Flyers / mailers distributed發送的傳單 / 郵寄品
• Social media posts made發布的社群媒體貼文
• Interviews / PSAs completed完成的訪談 / 公益廣告
• Ethnic-media partners engaged合作的族裔媒體夥伴
• Blogs / newsletters / emails distributed發送的部落格 / 電子報 / 電子郵件

Activator Plus adds:進階外展執行者另加：

• Small-scale events / large-scale events held舉辦的小型活動 / 大型活動
• Technical-assistance hours to other CBOs提供給其他社區組織的技術協助時數
• Workers directly supported (helped navigate a claim / complaint)直接協助的勞工（協助處理申訴 / 投訴）
• Worker-leader trainings held舉辦的勞工領袖培訓

Thresholds to know:須知的門檻：

• Events (if you coordinate them): ≥2 large + 4 small per year, OR 8 small per year. Large = 125+ attendees; small = under 125.活動（若由你籌辦）：每年至少 2 場大型 + 4 場小型，或每年 8 場小型。大型 = 125 人以上出席；小型 = 不足 125 人。
• Trainings (if you run them): ≥1 per quarter, each ≥1 hour, participatory, teaching workers to spot violations, collect evidence, and pursue claims.培訓（若由你主辦）：每季至少 1 場、每場至少 1 小時、採參與式，教導勞工辨識違規、蒐集證據並提出申訴。

Billable vs. non-billable可核銷 vs. 不可核銷

Approval-only: data software / subscriptions, PPE / test kits (case-by-case), promotional items, and any produced video / website / creative material (videos need a work-for-hire clause). 須事先核准：資料軟體 / 訂閱、個人防護裝備 / 檢測包（逐案審核）、宣傳物品，以及任何製作的影片 / 網站 / 創意素材（影片須附受僱作品條款）。

Reporting & data回報與資料

• System: the CORD platform (cordhub.org) — all activity reporting and invoicing run through it.系統：CORD 平台（cordhub.org）——所有活動回報與請款皆透過它進行。
• Monthly activity reports; the first is due about 1 month into the grant (commonly the first Thursday of the month).每月活動報告；第一份約在補助開始後 1 個月到期（通常為當月第一個星期四）。
• Quarterly invoices — and they are not paid unless monthly reporting is current and deliverable progress is shown.按季請款——除非每月回報保持最新且呈現出成果進度，否則款項不會撥付。
• Co-hosted event attendees are de-duplicated (no double-counting).共同主辦活動的出席者會去除重複（不重複計算）。

3. Individual / client view — who "qualifies"3. 個人 / 服務對象的角度——誰「符合資格」

Who the outreach is meant to reach: vulnerable, low-wage workers — especially immigrant and limited-English workers, farmworkers, day laborers, and people in hazardous jobs — regardless of immigration status. 外展的目標對象：弱勢的低薪勞工——尤其是移民與英語能力有限的勞工、農場工人、日工，以及從事危險工作的人——不論移民身分為何。

Priority high-violation industries: agriculture, car wash, food processing, restaurants / grocery / retail, janitorial & hospitality, warehouse / logistics, garment & manufacturing, residential care, non-union construction, fast food. 優先處理的高違規行業：農業、洗車、食品加工、餐廳 / 雜貨 / 零售、清潔與餐旅、倉儲 / 物流、成衣與製造、住宿型照護、非工會營建、速食。

Documentation collected from workers. Public sources do not specify a required per-worker intake form. Grantees count interactions and report aggregate numbers into CORD. When you give "direct support," you help a worker gather documents for their own claim — that paperwork belongs to the worker's case, not to a program eligibility file. 向勞工蒐集的文件。公開資料並未指明須使用每名勞工的固定接案表格。受款者計算互動次數，並將總體數字回報至 CORD。當你提供「直接協助」時，你是協助勞工為他自己的申訴蒐集文件——那些文件屬於該勞工的案件，而非屬於某個計畫的資格檔案。

4. What this means for ME, an Outreach Specialist4. 這對「我」（外展專員）的意義

There is no public job description for this title under CWOP — but the deliverable structure tells you exactly what your work must produce and log. Think of every conversation and every flyer as a counted unit. CWOP 底下並沒有這個職稱的公開職務說明——但成果項目的架構，已明確告訴你你的工作必須產出與記錄什麼。把每一次對話、每一張傳單，都當成一個會被計算的單位。

Count and tag every…計算並標記每一項……

• Worker engagement, by channel — canvassing vs. phone banking vs. event vs. meeting are separate lines, so tag the channel each time.依管道分類的勞工接觸——逐戶拜訪、電話聯繫、活動、會議是分開的項目，所以每次都要標記管道。
• Material distributed — flyers / mailers, social posts, PSAs / interviews, ethnic-media partnerships, newsletters / emails.發送的宣傳品——傳單 / 郵寄品、社群貼文、公益廣告 / 訪談、族裔媒體合作、電子報 / 電子郵件。
• Event — small vs. large (the 125-attendee line matters); don't double-count co-hosted attendees.活動——小型與大型（125 人的分界很重要）；共同主辦的出席者不要重複計算。
• Worker directly supported — anyone you help file or prepare a claim with the Labor Commissioner, Cal/OSHA, or DWC, or resolve with the employer.直接協助的勞工——任何你協助其向勞工事務專員、Cal/OSHA 或 DWC 提出或準備申訴、或與雇主解決問題的人。
• Training held and technical-assistance hours, if those are part of CSC's role.舉辦的培訓與技術協助時數，若這些屬於華埠服務中心的角色範圍。

Document with discipline嚴謹地做記錄

• Enter deliverables into CORD monthly — late monthly reports block CSC's quarterly payment. This is the single most important habit.每月把成果輸入 CORD——逾期的每月報告會卡住華埠服務中心的季度撥款。這是最重要的一個習慣。
• Keep evaluation evidence: sign-in sheets, photos, video / audio, tallies (these are explicitly billable).保留評估佐證：簽到表、照片、影片 / 錄音、計數記錄（這些明確可核銷）。
• Capture language used, industry, region / county, population served for each activity — these are reporting dimensions.記下每項活動的使用語言、行業、地區 / 縣別、服務人群——這些是回報的面向。
• Stay inside billable rules: no food / beverage, no lobbying; get DIR pre-approval for any produced video or website.遵守核銷規則：不可餐飲、不可遊說；任何製作的影片或網站須事先取得 DIR 核准。

5. Implications for my San Gabriel Valley clients5. 對我聖蓋博谷服務對象的意義

• CSC is a textbook "trusted messenger." The RFA explicitly names limited-English households, immigrants / refugees, and Asian communities as target populations, and lists Cantonese and Mandarin among accepted outreach languages. Serving SGV Chinese-immigrant workers is the mission, not a side use. 華埠服務中心是典型的「可信賴的傳訊者」。申請須知明確將英語能力有限的家庭、移民 / 難民，以及亞裔社區列為目標人群，並把粵語與國語列入認可的外展語言。服務聖蓋博谷的華人移民勞工正是使命所在，而非附帶用途。
• The priority industries match the SGV Chinese workforce: restaurants and food service, grocery / retail, garment / manufacturing, janitorial, residential care, warehouse / logistics. Frame your outreach and examples around these jobs. 優先行業與聖蓋博谷的華人勞動力相符：餐廳與餐飲服務、雜貨 / 零售、成衣 / 製造、清潔、住宿型照護、倉儲 / 物流。請圍繞這些工作來設計你的外展與舉例。
• Immigration status is explicitly not a barrier. This is the most reassuring thing you can tell a frightened client: we help all workers, and we don't need to ask about your papers. Fear of employer and immigration retaliation is the very reason the program exists. 移民身分明確不是阻礙。這是你能對一位害怕的服務對象說的最令人安心的話：我們幫助所有勞工，而且我們不需要詢問你的證件。對雇主與移民執法報復的恐懼，正是這項計畫存在的原因。
• The concrete wins you can deliver: explaining and filing wage-theft claims (common in restaurants / garment), enforcing paid sick leave, heat-illness and safety protections, workers' comp for injuries, and anti-retaliation — and actually walking clients through the Labor Commissioner / Cal/OSHA / DWC process, with paper backup and follow-up. 你能帶來的具體成果：說明並協助提出欠薪申訴（餐廳 / 成衣業常見）、落實帶薪病假、熱病與安全保障、工傷的勞工賠償，以及反報復——並實際一步步帶領服務對象走完勞工事務專員 / Cal/OSHA / DWC 的流程，附上紙本備份並持續追蹤。
• Fits CSC's LEP-tool habits: the program rewards two-way, in-person, in-language contact — the same as our no-login, large-text, QR-and-paper-backup community tools. 契合華埠服務中心的英語有限服務工具習慣：這項計畫獎勵雙向、面對面、以母語進行的接觸——與我們免登入、大字體、附 QR 碼與紙本備份的社區工具一致。

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